Credit Controller

Credit Controller | Temporary Role | Ross on Wye | Contract Type: 8 weeks initially | up to £25,000

The Cmpany

My client is within the entertainment industry.

Job Summary

To support the timely collection of overdue client debt, this role ensures all debts are identified and collected efficiently, while conducting business in a way that promotes both internal and external customer satisfaction.

Escalate nonpayment and make recommendations for recovery.

Main Responsibilities

Aged debt:

• To prepare and distribute a week aged debt report and provide accompanying narrative.
• To raise customer invoices as and when required
• To identify debts that are overdue and commence aged debt chase cycle. Be proactive in approach to preventing debt going overdue.
• Issue overdue letters at appropriate intervals in accordance with the procedure, updating notes on CRM system.
• Use appropriate means of communication, to include letter, telephone and email contact.
• Respond to any incoming queries as required, providing copies of any invoice documents to facilitate payment.
• Monitor and investigate where appropriate overdue payments, ensuring relevant notes are added to the CRM system, to provide AUK and Sales team with any relevant client/ booking information. Escalate any risks as appropriate.
• Provide a weekly update of non-payment and any debt requiring escalation (+60 days). Where appropriate make recommendations to initiate legal proceedings.

Stakeholder Management:

• Work closely with key stakeholders to ensure effective debt collection processes are in place and client payment queries are resolved in a timely manner.

Personal Profile

• Previous Experience in a credit control Environment
• Experience of and interest in systems and processes

For further information, please contact Rhian Mountjoy

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