Credit Controller - FTC

We are seeking credit controllers to support the central credit control function at our Ellesmere Port Hospital.  You will be responsible for chasing outstanding insurance claims and client debts, issuing debtor communications, and ensuring accurate processing of insurer payments. The role maintains the accounts receivable ledger and supports timely collection of cash.

About animal Trust

Animal Trust stands out from other veterinary services. Firstly, we are a unique Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term.

Key Responsibilities:

• Monitor aged debt reports and follow up outstanding insurance claim


•  Contact insurers to chase payment and resolve claim queries


• Issue debtor letters and payment reminders to 


• We are seeking credit controllers to support the central credit control function by chasing outstanding insurance claims and client debts, issuing debtor communications, and ensuring accurate processing of insurer payments. The role maintains the accounts receivable ledger and supports timely collection of cash. clients 


• Call clients to collect outstanding debt


•  Prepare accounts for referral to the external debt collection agency


• Process and allocate insurer BACS receipts accurately


•  Maintain notes and status updates on debtor accounts 


• Set up agreed customer payment plans and monitor adherence


• Escalate complex issues to the Senior Credit Controller
  


• Support month-end accounts receivable reconciliation 
  
  

KPI's:

• Number and value of outstanding claims actively chased each week 
• Percentage of claims followed up within agreed timescales 
• Reduction in aged debt over 30 and 60 days 
• Accuracy and timeliness of debtor communications and letters 
• Accuracy of payment allocation and maintenance of clean debtor ledger 
• Compliance with referral process for debts passed to external collection agency 

Job Specifics:

Hours 32hrs/week

Salary- £12.71PH

Rota Monday - Friday 

Annual Leave: 5.6 weeks including bank holidays

This role is a fixed term role for a 12 month contract.

We are an equal opportunity employer. We celebrate diversity and are committed to fostering a culture that is  inclusive for all employees.