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CRM Programme Lead

icon building Company : Reed
icon briefcase Job Type : Contract

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Job Description - CRM Programme Lead

Reed Technology is delighted to be working with a prestigious Scottish organisation as they look to bring on board a CRM Programme Lead to support a major transformation initiative.

This is a fantastic contract (initially 8-month contract - Inside IR35) opportunity for a senior business change leader to play a key role in the successful delivery of a new CRM platform, ensuring business readiness and long-term value from the implementation.

Day-to-day of the role:
  • Lead the CRM programme in partnership with a leading SI, ensuring alignment with business goals and stakeholder expectations.
  • Drive transformational change across the organisation, embedding new ways of working and ensuring business readiness.
  • Manage multiple workstreams, ensuring effective planning, coordination, and delivery across all phases of the programme.
  • Engage with C-suite stakeholders and navigate complex business dynamics to ensure programme success.
  • Oversee programme governance, risk management, and reporting to ensure transparency and control.
  • Act as a key liaison between internal teams and the SI partner, fostering a collaborative and outcome-focused environment.
Required Skills & Qualifications:
  • Proven experience in similar roles.
  • Strong background in programme governance, risk management, and strategic planning.
  • Demonstrated ability to manage complex stakeholder relationships, including at C-suite level.
  • Hands-on experience with D365 CRM deployments via SI partners.
  • Sector experience in Utilities, Services, or Retail is highly desirable.
  • Consultancy background or experience in client-facing delivery roles is a strong advantage.
Benefits:
  • Initial 8-month contract with potential for extension.
  • Opportunity to work with a high-profile Scottish organisation on a business-critical transformation.
  • Daily rate up to £800 per day (Inside IR35).
  • On-site working model.
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