CRM Programme Lead

Reed Technology is delighted to be working with a prestigious Scottish organisation as they look to bring on board a CRM Programme Lead to support a major transformation initiative.

This is a fantastic contract (initially 8-month contract - Inside IR35) opportunity for a senior business change leader to play a key role in the successful delivery of a new CRM platform, ensuring business readiness and long-term value from the implementation.

• Lead the CRM programme in partnership with a leading SI, ensuring alignment with business goals and stakeholder expectations.
• Drive transformational change across the organisation, embedding new ways of working and ensuring business readiness.
• Manage multiple workstreams, ensuring effective planning, coordination, and delivery across all phases of the programme.
• Engage with C-suite stakeholders and navigate complex business dynamics to ensure programme success.
• Oversee programme governance, risk management, and reporting to ensure transparency and control.
• Act as a key liaison between internal teams and the SI partner, fostering a collaborative and outcome-focused environment.

• Proven experience in similar roles.
• Strong background in programme governance, risk management, and strategic planning.
• Demonstrated ability to manage complex stakeholder relationships, including at C-suite level.
• Hands-on experience with D365 CRM deployments via SI partners.
• Sector experience in Utilities, Services, or Retail is highly desirable.
• Consultancy background or experience in client-facing delivery roles is a strong advantage.

• Initial 8-month contract with potential for extension.
• Opportunity to work with a high-profile Scottish organisation on a business-critical transformation.
• Daily rate up to £800 per day (Inside IR35).
• On-site working model.