Customer Account Manager

Role: Customer Account Manager

Location: Field-based across Sheffield area, with regular travel across assigned region + ad hoc visits to Burgess Hill

Hours: Full-time, 37.5 hours per week

Pay: £237.00 - £281.93 per day (PAYE) OR £314.00 - £373.00 per day (UMB)

Contract: 12 Month Contract (Inside IR35)

An excellent opportunity has arisen for a Customer Account Manager to join one of our longstanding clients, a recognised leader in the diagnostics and healthcare sector, during an exciting period of growth and innovation.

Benefits:

• Competitive, weekly pay + holidays
• Opportunity to work at the forefront of healthcare improvement
• Dynamic and collaborative cross-functional team culture
• Ongoing professional development and training

The Requirements:

• Educated to degree level or equivalent professional experience
• Background in customer account or contract management, preferably within the healthcare sector
• Proven ability to manage relationships across commercial and clinical stakeholder groups
• Strong project and time management skills, with an ability to lead multiple initiatives
• Confident data handling skills, including advanced Microsoft Excel
• Strategic thinker with a deep understanding of the UK healthcare landscape
• Excellent interpersonal and communication skills
• Ability to navigate complex situations with empathy and professionalism

The Role:

• Build and nurture long-term strategic relationships across a portfolio of healthcare customers
• Act as the main point of contact, overseeing service delivery and commercial performance across the full customer lifecycle
• Collaborate across internal teams (sales, marketing, technical, finance, and support) to ensure timely and impactful customer outcomes
• Co-develop tailored service plans to align with each customer's objectives and improve clinical and operational outcomes
• Use customer insights to influence service improvements and represent the voice of the customer internally
• Identify opportunities for added value through technology and process improvements
• Consult on best practices and contribute to evolving service excellence standards
• Ensure the customer receives consistent and exceptional service with every interaction

If you're keen to join an exceptional team focused on delivering meaningful outcomes across the healthcare sector, then please apply to this Customer Account Manager role below or call Chloe McCausland at Clearline Recruitmenton between 9am and 5:30pm.