Customer Accounts Advisor

Customer Accounts Advisor

£24,500 +benefits package including generous pension, holiday plus more…

Mon - Friday

8.45am - 5.15pm

Tuesday + one other day in the office / remainder WFH

• Are you currently working in a customer services role, but looking for something a little different on a daily basis.?
• Do you have currently, or have you considered a swap into a collections or account arrears career.?
• Would you be keen to help your specific portfolio of clients with managing their repayment and loan activities.?
• Do you have the skills needed to turn a negative situation into a positive one through listening, detail recording, clarifying, prioritizing, directing, negotiating and then future overseeing.?

If you feel you meet the above criteria, you'll find yourself part of a customer focused team, who work with their clients to help come up with alternative repayment plans, and then you step in to follow it through to the final payments - keeping in regular contact with the client, tracking activities against internal company guidelines, Treating Customers Fairly and Temporary payment pauses.

We are targeting individuals with empathy, tact and diplomacy. You'll have a supervisor to provide guidance after initial training and escalations if needed. But you'll be involved in the negotiation processes with a level of autonomy, which will need to be adapted to each individual customer's circumstances.

If you are successful in securing this role, the referencing criteria will include clear CCJ/IVA/DBS checks, due to the nature of this business.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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