Customer Accounts Officer - Business Rates Officer

Job Opportunity: Customer Accounts Officer - Business Rates Officer
Location: Ealing, London | Contract: Temporary (3 months) | Full Time
Hourly Rate: £20.31 per hour PAYE or £26.91 per hour umbrella

Hybrid Working: Enjoy the flexibility of working both in the office and remotely.

Are you looking for an exciting opportunity to make a real difference in your community? Join our client as a Customer Accounts Officer - Business Rates Officer! With a focus on customer service and account management, you'll play a vital role in ensuring the smooth administration of Business Rates accounts.

What You'll Do:

As part of a dedicated team, your key responsibilities will include:

• Maintaining accurate records of Business Rates accounts using office computer systems.
• Interacting with customers via phone, email, and in person, ensuring timely and professional service.
• Processing applications for discounts, exemptions, and addressing customer queries and complaints.
• Preparing documentation for court proceedings and liaising with enforcement agents when necessary.
• Conducting investigations to verify liability and promoting direct debit as a preferred payment method.

What We're Looking For:

To thrive in this role, you should have:

• Experience in Business Rates administration and legislation.
• A background in customer service, with strong negotiation and communication skills.
• Familiarity with office computer systems and record maintenance.
• A proactive approach to complaint resolution and data protection compliance.

Why Join Us?

• Hybrid Working: Enjoy the flexibility of working both in the office and remotely.
• Supportive Environment: Collaborate with a team that values equality and diversity.
• Convenient Location: Our office is just a 12-minute walk from Ealing Broadway train station.
• Professional Development: Gain valuable experience and enhance your skills in public sector administration.

Perks of the Role:

• Competitive hourly rate of £20.31 PAYE - £26.91 Umbrella
• Opportunities for career progression within the public sector.
• A vibrant workplace culture committed to continuous improvement in service delivery.

Key Performance Indicators:

• Meet monthly cash collection targets and processing efficiency goals.
• Foster successful communication with customers to ensure agreed payments.

If you're passionate about providing exceptional customer service and want to contribute to your community, we want to hear from you!

To Apply: Please submit your CV highlighting your relevant experience.

Join our client in this rewarding role and be part of a team that makes a difference in the lives of others! Don't miss out on this fantastic opportunity - apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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