Customer Administration Officer

Job Title: Customer Administration Officer - SC6
Location: North East NHO (Stamford Hill), Hackney Council
Pay Rate: £21 per hour
Job Category: Admin / Clerical
Contract Type: Agency Worker
Directorate: Climate, Homes and Economy

Overview:
Hackney Council is seeking a proactive and organised Customer Administration Officer to support our services within the Climate, Homes and Economy directorate. Based at the Stamford Hill office, this role is key in providing high-quality administrative and customer-facing support.

Key Responsibilities:

• Deliver excellent customer service through multiple channels including face-to-face, phone and email

• Manage and update records accurately using internal systems

• Handle correspondence and administrative duties efficiently

• Assist with scheduling, diary management, and meeting coordination

• Support the wider team in achieving service delivery targets

Ideal Candidate Will Have:

• Strong administrative experience in a busy environment

• Excellent communication and interpersonal skills

• Proficiency in using Microsoft Office and other relevant IT systems

• Ability to manage competing priorities and meet deadlines

• Experience working in local government or public sector (desirable)