Customer Advice And Support Worker

Customer Advice and Support Worker (Temporary – 3 Months Initially, with Possible Extension)
Adult Social Care

The Opportunity
We’re currently seeking a motivated and passionate Customer Advice and Support Worker to join our dynamic Adult Social Care and Health Integration team. This is a temporary position for an initial period of 3 months, with the potential for extension.

About Middlesbrough Council
At Middlesbrough Council, our values guide everything we do. We are committed to improving the lives of our residents, achieving the best possible outcomes, and working creatively to provide the support our communities need.

About the Role
You’ll play a key role in our Accessing Change Together (ACT) programme—a collaborative, multi-agency initiative bringing together council services and partner organisations. ACT supports individuals facing complex challenges such as domestic abuse, and substance misuse.
Working within one of our three integrated ACT teams—Front Door, Housing Solutions, or Community Interventions—you will contribute to shared caseloads and help develop person-centred support plans. This multi-disciplinary approach ensures service users receive timely, coordinated interventions that address their individual needs.
You’ll also work closely with colleagues in Adult and Children’s Social Care, Public Health, and other partners to develop consistent pathways and improve outcomes.

What We’re Looking For
We’re looking for individuals who:

• Have experience working across services in social care, domestic abuse, or related areas
• Are passionate about supporting vulnerable individuals
• Possess the resilience, creativity, and teamwork skills required to work in a fast-paced, collaborative environment

What We Offer

• The chance to make a real difference in people’s lives
• Opportunities for professional development
• Flexible and blended working arrangements (home and office-based where appropriate)

Interested?
If you're ready to help shape positive change and support some of the most vulnerable members of our community, we’d love to hear from you.

The benefits of working with Emily at Service Care Solutions:

• You will receive a dedicated and personal consultant with a vast knowledge of the market
• We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
• We provide frequent updates of new opportunities via text and email
• We have an expert payroll service which is processed twice a week
• At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

If you are interested in this exciting opportunity, please apply now. To apply for this role, or to refer someone else, then please do not hesitate to contact Emily at Service Care Solutions on

or .uk