Customer Advisor

• Chelmsford centre (no parking)
• Hours 8.45-5.15pm Mon-Fri
• Fully office based
• 1 month + project
• You need to have been a resident in the UK for 3+ years for a criminal records and credit reference checks that must be undertaken before you start teh temp assignment

?Our client is an award winning and leading independent pensions consultancy, and they are now looking for experience Customer Service staff for a busy project starting at the beginning of July.

We are ideally looking for candidates who have previous experience in a contact centre role where you were handling large volume calls.

The Role

• Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
• Understand customer's needs and provide appropriate solutions or alternatives to meet their requirements.
• Accurately record and maintain customer information and interactions in a centralised database.
• Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.

The person:

• Previous experience in contact centre
• Must have the right to work in the UK and have no CCJ's
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
• Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively.