Customer Advisor Advanced

Unites Utilities is currently seeking for x6 Customer Advisorsto join their team!

Role: Customer Advisor Advanced
Contract: Initially 6 months with a possible extension
Location: Warrington WA5
Full time office based
Working hours: Mon-Fri Core hours
Payrate: £14.21 p/h (PAYE)

Job purpose:

To deliver a high quality, helpful and friendly service to any one of our customers who may contact United Utilities (UU) with a request or query relating to their metering work.

Main responsibilities

· Provide the highest levels of customer satisfaction and service at each customer contact
· Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
· Gather customer data to ensure UU’s records are complete
· Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
· Strive for telephone resolution first time
· Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer
·Proactively contact customers based on their interactions and feedback on UU’s automated systems.
· Plan a schedule of works against household and non-household targets
· Monitor schedules throughout the day, keep customers updated and plan any required top up work
· Build effective working relations with other UU teams as well as the Contract Partner’s field operations
· Undertake ad-hoc projects and activities as required by Metering Delivery

Skills, qualifications and experience

· Excellent communication skills - written and verbal
· Great customer service skills
· Negotiation skills
· Demonstrates high levels of attention to detail
· Maths and English GCSE (Grade C/ 4 and above)
· Working experience of Microsoft office applications
· Ability to deal professionally with internal and external colleagues across all levels
· Manage own workload and work under own initiative and to strict deadlines
· Understand and work within regulatory rules for handling written and telephone contacts
· Ability to work as a team to deliver high performance
· Ability to prioritise workload, react quickly and work accurately
· Able to perform role with integrity, sensitivity and empathy