Customer Care Administrator

We have an exciting role for a Customer Care Administrator for our client based in Hungerford on an ongoing temporary basis! 

Customer Care Administrator

•    Location: Hungerford

•    Job Type: Full-time, Hybrid

•    Working Hours:  Monday to Thursday 8.30am to 5.00pm and Friday 8.30am  - 4.30pm 

•    Salary: £12.72 per hour to £13.00 per hour

We are looking for a candidate to support the Customer Service team , that is confident and has excellent IT skills including Microsoft Office as well as being able to learn quickly how to use their in-house CRM system. 

Day-to-day of the role:

•    Monitor personal email account

•    Logging all jobs/defects/snag lists onto Dynamics (In house CRM System)

•    Check and follow up on Dynamics dates

•    Assist team with chasing subcontractors & site teams for updates on all defects and updating the system accordingly

•    Check status of Customer Care orders & follow up accordingly

•    Preparing any mail merge letters for developments

•    All weekly running of reports and distribution to relevant parties

•    Assisting team with technician diaries and workload admin

•    Saving all necessary correspondence to Dynamics

•    Uploading reports following Managers/technician visits to residents

•    The above list is not definitive and other admin duties may arise depending on the business needs

The ideal candidate will be personable, efficient, punctual, able to work in a fast paced environment with great attention to detail.

If you are interested please apply now and we will contact you if successful!