Customer Care prescription Advisor

Location: LS2, Leeds, West Yorkshire

Shifts Monday to Friday 08.30am - 5.00pm 1 in 4 saturday shift required - 8am till 1pm

Summary of the role:

The Customer Care / Prescription Management Advisor will be responsible for delivering an outstanding customer experience. As the main point of contact for all day-to-day customer queries. They will also be responsible for placing and managing orders, answering calls, providing product information, and helping the customers by being informative, empathetic, and eager to solve queries quickly, politely, and professionally.

Main Responsibilities:

• Managing incoming calls and customer service enquiries via email in a timely manner
• Process customer orders received via inbound and outbound telephone, email, post or EPS
• All aspects of prescription management
• Identifying and assessing customer needs
• Open and maintain customer accounts by recording up to date and accurate account information
• Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Meet personal/team targets as required
• Show sensitivity and discretion to our customers and understand the need for strict confidentiality at all times.
• Develop strong relationships with the customers to support retention and growth
• Record all customer complaints as per the current process
• Identify opportunities to refer to product specialists
• Complete additional tasks as required to support the team

Skills

• Excellent communication and listening skills
• Experience in taking orders and entering on CRM
• Ability to deal with customer complaints
• Confident telephone manner

If you are interested in our job offer, please apply today or give us a call. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful. Baker Recruitment Group is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.