Customer Care Specialist

BMC Recruitment Group are currently recruiting for a Customer Care Specialist for 12 months FTC for their client in Peterlee, Durham.

There is nothing to say this role could progress to a permanent role as this company continues through this period of growth.
Are you frustrated that you are not using your language skills in your current job? You are fluent in French, Norwegian or another European language, but intermediate is also fine?

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.

Is this you?

Key Benefits:

• Full time 37 Hours a week
• Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
• Free parking
• 4 x death in service cover
• Private Medical Insurance (BUPA – Individual cover)
• Medicash (Health Cash Plan) – individual + up to 4 children)
• Salary Sacrifice Pension Scheme
• 2 days per year to take part in volunteering activities for a local charity of your choice

Your responsibilities will include:

• Gathering customer support tickets
• Liaise with customers by telephone/Teams to provide information or trouble shooting
• Make outbound calls to facility managers proactively asking questions or offer help/training
• Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
• Identify opportunities to make improvements to business processes, make recommendations and action plans

What we need from you:

• Fluent in French, Norwegian or another European language would be beneficial
• Technical Work-related background is required
• Ability to communicate by telephone in a clear and professional manner
• Strong technical aptitude and critical thinking
• Excellent customer service skills
• Intermediate computer skills: Outlook
• Familiarity with the use of Smartphones using IOS and Android operating systems

It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.

This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please contact .