Customer Contact Administrator - Adult Social Services

We are looking for Contact Officers for

£14.36 per hour

14 weeks initially extending for a further 5 months

Monday to Friday - 37 hours

The initial training period, typically lasting 5 weeks, will be conducted in-office in Bournemouth.

After completing the training, the role will involve home working, with an option for hybrid working if preferred by suitable candidates.

• Contact Officers act as the first point of contact made from members of the public and internal and external professionals.
• They receive enquiries and information from a wide range of people, providing appropriate advice and information, supporting statutory referrals, initiating assessment processesaswell as recording details of new referrals for Adult Social Care onto the system that need be allocated to teams within the Service Unit.
• You will be expected to demonstrate excellent communication skills (written and verbal), advocating for adults to assist them in achieving their outcomes, develop confidence to have 'strengths-based’ conversations, including signposting, providing information and advice as well as referring to appropriate Adult Social Care Services.

As such, this represents an ideal opportunity for a creative and confident person, with an interest in early intervention.

If you are passionately committed to providing excellent services in this field then this would be an ideal role.

The ideal candidate will have:

• experience of working in a fast-paced environment, be confident using telephone and computer recording systems.
• Knowledge or direct experience of working in an Adult Social Care or Health Care Setting.
• Good communication and negotiation skills 
• Ability to keep efficient written records of work done 
• Ability to organise and prioritise work and meet deadlines 
• Computer literacy in Microsoft Outlook and Word 
• Ability to relate to wide range of people 
• Ability to work co-operatively as part of a team 
• Ability to manage tasks effectively on own initiative