Customer Contact Advisor

Customer Contact Advisor required for interim role for a local authority.

Ideally you will have had previous experience of working within a customer services or call centre environment.

Client Details

You will be working for a well-known local authority based in Cambridge.

Description

The key responsibilities of the Customer Contact Advisor will be as follows:

• Aspire to be the best you can be and have an appetite for your own learning and development.
• To be passionate about people and committed to going the extra mile for every person you meet.
• To be a positive person who enjoys working in a fast paced and dynamic environment.
• Enjoy interacting and building relationships.
• Be assertive and confident and use your initiative to solve problems.
• Have an ability to adapt your style to meet the needs of the individual, particularly for sensitive situations and aggrieved people.
• Listen and use appropriate questioning skills to elicit required information.
• Deal with customers holistically, providing a "tell us once" approach and, resolving multiple queries in one interaction.
• Be highly organised yet flexible to meet unforeseen demands.

Profile

The successful Customer Contact Advisor will possess the following:

• A thorough understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and customer service software
• Ability to work well in a team and under pressure
• Strong problem-solving skills
• High level of commitment to customer satisfaction
• Ability to multitask and remain organised in a fast-paced environment
• GCSE in English and Maths, grade A-C or equivalent

Job Offer

This is an interim role for 3 months with potential for extension

• Great opportunity to work in a professional and supportive environment
• Competitive rate paying between £14.34-£16.14/hour depending on experience.
• This is an excellent opportunity to enhance your customer service skills within a supportive environment in Cambridge. Don't miss out, apply today!