Customer Contact Advisor

Customer Contact Advisor

• Job Type: Temporary, Full-time, Office-based
• Location: Bury, BL9 0SW
• Duration: 3 months
• Pay: £14.36 per hour PAYE
• Working Hours: 8:45am till 5pm

We are seeking a Customer Contact Advisor to join Bury Council on a temporary basis. The role involves handling enquiries through various channels including telephone, face-to-face, and digital platforms. The successful candidate will provide a high-quality, efficient, and courteous service, resolving queries at the first point of contact in line with Government Legislation and council policies.

Day-to-day of the role:

• Handle enquiries efficiently, providing advice and guidance within specific legislation.
• Assess customer eligibility for services, discounts, and benefits.
• Use active listening and effective questioning skills to de-escalate potential complaints.
• Promote the use and benefits of the council’s website, self-account, and online forms.
• Ensure compliance with the General Data Protection Regulation, Freedom of Information Act, and the Council’s confidentiality requirements.
• Meet service performance targets and maintain high standards of customer service in accordance with the Council’s Corporate Customer Care Charter.

Required Skills & Qualifications:

• Experience in a customer service role, preferably in a similar setting.
• Ability to handle multiple tasks and use own initiative.
• Strong decision-making skills and the ability to resolve queries effectively.
• Proficient in using various systems to retrieve and update information.
• Knowledge of relevant legislation, including GDPR and Freedom of Information Act.
• Excellent communication skills, both verbal and written.

Please Note: This role requires a Basic DBS

If you are interested in this position, please appl here using your latest CV!