Customer Engagement Executive

Proactive Customer Engagement Executive
Reference: 35926112
Rate: £21.88/hr Umbrella (inside IR35)

Step into the future with an opportunity that promises not just a job, but a vibrant career path in the heart of the automotive industry. This role as a Proactive Customer Engagement Executive offers the chance to be a part of a dynamic team, dedicated to delivering exceptional customer service and driving sustainable business growth for some of the most iconic brands in the automotive sector. With a focus on innovation and excellence, this position is your ticket to a fulfilling career in an inspiring work environment.

What You Will Do:

• Use customer data linked to experience to identify preventative actions for enhancing customer satisfaction.
• Develop bespoke solutions and gestures tailored to each customer's experience.
• Implement required escalation processes swiftly and adhere to them meticulously.
• Capture all contacts in the CRM system to ensure complete Data Protection compliance and valuable data sourcing.
• Act as a role model for the company's values, Customer First Principles, and Behaviours.
• Support the Retailer network in delivering a ‘best in class’ service, driving customer loyalty and retention.

What You Will Bring:

• Strong case management experience with ability to offer and deliver robust solutions, whilst always adopting a Customer First approach, achieving fast case resolution.
• Proven experience in Retail Management/Supervision/Team Leadership.
• Exceptional customer service skills with a strong focus on delivering solutions.
• Excellent communication skills, both written and verbal.
• Strong stakeholder negotiation skills and the ability to work under pressure.
• A results-oriented mindset with a determination to make things happen.

This role is pivotal in ensuring that the company continues to deliver a customer ownership experience that supports the long-term growth of its iconic brands. By joining the team, you will be contributing to a culture that values innovation, customer satisfaction, and teamwork.

Location:

The position is based at Gaydon/Whitley, with potential travel to other UK sites mainly in the Midlands, offering a blend of vibrant surroundings and a dynamic working environment.

Interested?

If you're ready to take your career to the next level with a role that challenges and excites you, apply now to become a Proactive Customer Engagement Executive. Don't miss out on this opportunity to be part of a team that is shaping the future of the automotive industry.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.