Customer Enquiries Operator

We are recruiting for a Customer Enquiries Operator to join our client, a reputable and well sought after company in Central Milton Keynes to work for who offer some amazing benefits and a supportive work environment.

As a Customer Enquiries Operator, you will ensure members receive excellent customer service. You will be responsible for delivering a helpline triage service by recording and allocating enquiries to different departments who can help with their enquiry.

This role is a 12-month contract but provides a great opportunity to get a reputable company on your CV and gain invaluable experience.

Hours: 35 hours a week, 9am-5pm Hybrid after training

Benefits package for a Customer Enquiries Operator

• 24 days annual leave + bank holidays
• Hybrid working after training
• Professional growth and training opportunities
• A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

Key responsibilities of a Customer Enquiries Operator

• Providing an outstanding service to members using a helpline triage service
• Accurately recording and allocating enquiries that are received to various departments
• Contribute to and maintain a spreadsheet with all enquiries

Key skills and experience required for a Customer Enquiries Operator

• Excellent customer service skills in a phone-based role
• Excellent communicator both written and verbal

If you have the required experience and are looking for an opportunity within a supportive company that will add value to you, then please apply now!