Customer Experience Assistant (FTC June - September)

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Experience Assistant (FTC June - September)

Be part of the movement – and play your part.

About the role

As a Customer Experience Assistant, you play a key role in creating memorable experiences for our guests throughout their journey with DFDS. You are a visible and approachable ambassador for excellent service, ensuring our customers feel valued and well cared for. Working closely with teams onboard and ashore, your role involves supporting customer initiatives, managing on-the-ground activities, and actively seeking ways to enhance every touchpoint of the customer journey — from port arrival to post-travel feedback. This role will be offered as Fixed Term contract from June - September. working between the hours of Monday – Friday, 09:00-17:00.

You will be responsible for

• Acting as a first point of contact for guests, assisting with queries and providing support during peak travel times, particularly in assembly lanes across BUC channel ports.
• Coordinating and executing customer experience events and activities, ensuring smooth logistics and high guest engagement.
• Collaborating with onboard and port teams to enhance offerings for junior guests and pet travellers, tailoring experiences to seasonal needs.
• Monitoring and responding to customer experience inboxes, ensuring timely and professional communication with both internal teams and external customers.
• Collecting customer feedback through surveys and interviews, using iPads to gather insights and assist in resolving any emerging issues swiftly and effectively.

About you

You’re energetic, customer-focused, and passionate about creating unforgettable experiences for every guest. A confident and natural communicator, you're at ease engaging with families, children, and customers from all walks of life. You thrive in a fast-paced environment and are always ready to roll up your sleeves—whether it’s supporting events, solving problems on the spot, or stepping in at different locations when needed.

Organisation and attention to detail come naturally to you, and you’re comfortable balancing schedules, admin tasks, and logistics without losing sight of the bigger picture. You're a true team player who enjoys collaborating across departments, both onboard and ashore, and you stay calm and collected even during the busiest travel periods.

Creative and enthusiastic, you bring fresh ideas to the table—especially when it comes to engaging our junior guests and enhancing themed activities. You’re also confident using digital tools to support communication, gather feedback, and share internal updates that keep everyone informed and inspired.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Breeze, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.