Customer Experience (CX) Consultant - Contract role

Role: Customer Experience (CX) Consultant - Contract role

Consulting Seniority: Consultant - Senior Manager

Day rate: £400-£500 inside IR35

Project duration: 3 months with likely extension

Location: Hybrid in London

We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.

We’ve a preference for you to apply directly via the Project Blackbook website as the consultancy will eventually view your profile in our platform. If you are already in the community, feel free to quickly apply here or reach out to your Blackbook contact, but no need to re-apply directly.

Tasks

• Lead a CX workstream, likely focused on audience strategy
• Facilitate workshops and shape solutions across complex business challenges
• Build and drive programme plans supporting Adobe implementation and personalisation

Requirements

• An independent consultant
• Strong CX strategy experience; Total experience (TX) experience also relevant
• Confident facilitator with strong stakeholder management skills
• Proven experience leading consulting workstreams and programme planning