Customer Experience Officer

As a Customer Experience Officer you will assist and support the Customer Experience Manager in the effective delivery, development and management of the highest possible standard of customer experience and involvement services.

Client Details

My client is a regional housing provider based in West Yorkshire responsible for managing and providing over 4000 affordable homes across the region.

Description

As Customer Experience Officer, the candidate must be passionate about making a real difference to the lives of our customers with the ability to resolve issues with empathy and efficiency. It is important they have previous complaints handling experience within the social housing sector.

The focus of the role will be:

Listening and responding : As first point of contact for customers expressing dissatisfaction, ensuring their concerns are heard and addressed in timely manner.

Investigating and resolving: Working closely with customers, colleagues and contractors to investigate complaints, identify service failures and provide comprehensive responses.

Building relationships: using excellent communication skills to build constructive relationships with customers to resolve concerns at the earliest opportunity.

Ensuring Compliance: Following the Housing Ombudsman Service's Complaints Handling Code to ensure all deadlines are met and processes are followed to the letter.

Drive improvement: by identifying and sharing lessons learned from complaints to promote continuous service improvement.

Profile

The successful candidate will have previous experience of working within the social housing sector and excellent customer service skills.

Job Offer

An initial 6 Month interim contract with potential to be extended further, competitive salary and the opportunity to work for a highly respected local West Yorkshire public sector business.