Customer Experience Partner

Competitive pay | Opportunity to work on exciting customer-focused projects | Flexible working hours with the possibility of weekend shifts | Full training provided on cyber security | A dynamic team environment and the chance to build new skills

• Excellent communication skills with a strong telephone manner
• High level of literacy and numeracy
• Previous customer service experience (desirable)
• IT literacy with working knowledge of Microsoft Office 365 (Teams, Outlook)
• A smartphone (Android 8.0+ or iOS 15+) for authenticator apps sign-in
• Availability to work between 7am-7pm, Monday to Friday, with some weekend work required
• Ability to work in Cheltenham and/or remotely based on project needs

• Experience in a customer service role
• Familiarity with cyber security principles (training will be provided)
• Prior experience working in a fast-paced environment

• Delivering excellent customer experience across phone and digital platforms
• Resolving issues and answering inquiries in a timely manner
• Handling customer interactions with professionalism and attention to detail
• Managing customer service queues and ensuring all calls are cleared
• Full-time role (35 hours/week), but some flexibility for reduced hours based on business needs

• Monday to Friday, 7.00am - 7:00pm with some weekend shifts
• Temporary role with flexible hours
• Based in Cheltenham, with potential for remote work
• Flexibility with working hours based on business needs in the coming months

Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We aim to update you on your application, whether successful or not.

If you're ready to take on a rewarding role, please get in touch with Alison at i2i Recruitment for more information.