Rate: £18.89 per hour Umbrella
Term: 6 months
Hours per week: Full time 37 hours per week
Location: Newcastle-Under-Lyme Borough Council – hybrid – 2/3 days per week in the office
To provide guidance to local authority's on dealing with claims on those living in supported accommodation.
Key Responsibilities:
• Provide timely, accurate advice and support to customers across a wide range of council services.
• Handle enquiries via multiple channels, including phone, email, and face-to-face interactions.
• Promote digital self-service options and help build customer capability in using online tools.
• Resolve queries efficiently and manage cases to successful outcomes.
• Use council systems such as Northgate Revenues & Benefits, Jadu CRM, and Information@Work to support service delivery.
Benefits
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust
for every role. Successful applicants will undergo a comprehensive
pre-compliance process in line with the Baseline Personnel Security
Standard (BPSS). This includes:
Identity Verification: Confirming the authenticity of
your identity documents.
Employment History Checks: Reviewing your occupation
history for the past 3-5 years (depending on client
requirement).
Right to Work Verification: Ensuring you have the
legal right to work in the UK.
Unspent Conviction Check: Conducting a Basic DBS
Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy
work collaboration, aligning with best practices used in government
and public sectors. While primarily standard in these sectors, our
adoption of pre-compliance checks across all roles reflects our
commitment to maintaining the highest standards of integrity and trust
in our recruitment process.
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What we offer
We believe employee benefits should go beyond just a free drink
or fruit bowl. What’s more, we believe you should get to choose
perks that suit your lifestyle. That’s why we’ve partnered up with
the global benefits and rewards provider Perkbox, to offer
something for all of our people.
Here’s what you can look forward to:
Perks Hub
* Hundreds of global and local perks, available online 24/7
* Free monthly lifestyle perks; such as free coffees,
breakfasts, cinema tickets, etc
* Shopping discounts from the biggest brands, all year round
* Save money on everything from the supermarket shop to
summer holidays
Wellness Hub
* Easy to follow videos for everything from yoga exercises,
to strength training and HIIT workouts
* Mindfulness, meditation and sleep resources, available on
all your devices
* Guides to help with everything from anxiety to stopping smoking
* Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration hub
* Working with us means you're always part of Team BSS -
celebrate and recognise fellow contractors, whether they're across
the desk or across the world
* Company polls where everybody can vote for the winners
Culture Hub
* A single place to find company updates, photos, benefits
information and lots more!
* Stay in the loop with what’s happening by accessing
Culture hub anywhere, at any time
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire
talented and passionate people from a variety of backgrounds because
we want our global worker base to represent the wide diversity of our
clients. If you’re excited about a role but your past experience
doesn’t align perfectly with every bullet point listed in the job
description, we still encourage you to apply. If you're passionate
about working for a role in local government and share our company
values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not
discriminate in hiring or any employment decision based on race,
color, religion, national origin, age, sex (including pregnancy,
childbirth, or related medical conditions), marital status, ancestry,
physical or mental disability, genetic information, veteran status,
gender identity or expression, sexual orientation, or other applicable
legally protected characteristic. BSS considers qualified applicants
with criminal histories, consistent with applicable UK law. If you
need assistance or an accommodation made due to a disability, please
let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key principles
of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should
face disadvantage in the provision of public and commercial
services compared to any other citizen
- In some circumstances special treatment may be
appropriate especially for the injured or bereaved.
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