Customer Liaison Officer

NET Recruit are partnering with a financial services company to support their search for an Interim Customer Liaison Officer in the Greater Leicester area, for an initial 12-month contract.

You Role
While in this position your duties may include but are not limited to:

• Welcoming customer onto the premises, acting as the first point of contact for the business and providing a positive first impression
• Supporting customers with the solutions provided by the business, either via the telephone, online or in person and connecting them to the most appropriate party to handle their queries
• Directing customers to an in-person provider, should their needs require this
• Building strong relationships with customers, ensuring they feel comfortable to discuss their needs
• Supporting the promotion of offerings and community engagement

You MUST Have
Please apply ONLY if you meet the following criteria:

• Strong experience within a customer service role, preferably within an 'in-person' remit
• Excellent communication and interpersonal skills
• Good attention to detail and organisational abilities
• Competent ability to handle unique or tough customer situations, as well as being able to use fantastic problem-solving skills to reach positive outcomes
• Exposure to the financial services/banking sector would be beneficial

Your Opportunity
The business itself offers financial services and is embarking on a mission to ensure that communities across the nation have access to money in a sustainable manner, and to provide a plethora of financial services, in collaboration with leading industry entities, enabling members of the public to access these services when they need to. This position will play a crucial role in the day-to-day operations of the organisation and the position holder will be one of the faces and key points of contact of the business for customers who require financial services support.

For the successful candidate within this role, a competitive remuneration offering, depending on prior experience and knowledge, which will accompany an additional attractive benefits package to include a range of above market average rewards and incentives. The true merit of this role, is the opportunity presented to work in one of the most forward thinking and revolutionary businesses within the financial services sector, whereupon the position holder will not only gain fantastic sector exposure, but be able to build meaningful business relationships as well.

To express interest in this role and have a confidential chat, please reach out to:

Christina Smith - Senior Talent Acquisition Specialist

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