Customer Operations Executive- Manchester

Company : Confidential

Job Description - Customer Operations Executive- Manchester

Customer Operations Executive needed in Manchester. This role will start asap and is £14 per hour. This role is 3 months to begin with.

Key Responsibilities and Accountabilities

Customer Support & Programme Administration

Process bookings and assist customers in securing professional development courses.
Ensure a smooth setup of online and in-person programmes.
Keep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates.
Maintain calendars and reminders.

Customer Communication & Engagement

Be the first point of contact for customer enquiries, providing friendly and knowledgeable assistance via phone and email.
Send timely course reminders, joining instructions, and follow-ups to ensure an excellent experience.
Generate and distribute customer certificates upon programme completion.
Processing payments from customers who are booked onto the PD courses

Relationship Management & Collaboration

Build strong relationships with customers, ensuring their professional development journey is smooth and rewarding.
Work closely with internal teams
Ensure high-quality service.

Skills, knowledge, qualifications required for job

Strong organisational and time management skills and takes ownership of workload.
Maintains a consistently high level of accuracy and exceptional attention to detail.
Communicates clearly and professionally, both verbally and in writing.
Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
Works effectively within a team and embraces collaboration.
Can establish and cultivate robust relationships with essential stakeholders.
Works independently with minimal daily supervision.
Adopts an agile mindset and readily adapts to last-minute changes

Original job Customer Operations Executive- Manchester posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Operations Executive- Manchester

Job Description - Customer Operations Executive- Manchester

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