Customer Service

Reed Talent Solutions are working alongside Fujitsu, looking to expand their Service Desk in Wakefield (WF1) with multiple 1st Line Support Analysts.

Fujitsu encourages a healthy, friendly working environment with employees dedicated to making the world more sustainable by building trust in society through innovation. With a diverse range of products, services, and solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and the ability to empathise with our customers, resolving issues and creating positive experiences, mirroring our shared values!

Role Info:

• Pay Rate: £12.60 per hour
• Location: Wakefield (WF1, full-time on-site)
• Contract: 12 months temporary with potential for permanent opportunities
• Shift Patterns: 40 hours per week, Mon-Fri 8-hour shifts between core hours of 7am-7pm.
• Training period: Mon-Fri 9am-5pm
• Start Date: ASAP

About you:

• We are looking for people with strong interpersonal and communication skills
• Technical expertise is not required (full training will be provided), we value your ability to empathise with customers, resolve issues, and create positive experiences
• If you excel in building relationships and delivering outstanding service, we want to hear from you!

Your Role Responsibilities:

• Provide first-class customer service
• Handle phone calls, webchats, and other digital contacts
• Resolve customer issues efficiently and effectively
• Adhere to agreed SLA's and KPI's
• Support a key long-term partner through their digital transformation

Desirable Skills:

• Passion for or interest in IT
• Educated to GCSE level or equivalent
• Excellent customer service skills
• Strong problem-solving abilities
• Exceptional verbal and written communication skills with attention to detail
• Ability to work effectively as part of a team
• High degree of initiative and creativity

If this sounds like something you would enjoy, please apply with an up-to-date copy of your CV.

Looking forward to hearing from you!