Customer Service

Job Title: Order Management & Customer Service Administrator (12-Month Temp Contract)
Location: Heathrow
Contract Type: Full-Time, Temporary (12 Months)
Department: Operations / Customer Service

Hours: Monday - Friday, 08:30am to 17:15pm

Pay rate: £13.00 per hour

About the Role: We are seeking a proactive and detail-oriented individual to join my client's team as an Order Management & Customer Service Administrator on a 12-month temporary contract. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering excellent service while keeping operations running smoothly.

• Order Management:

  • Process and manage customer orders accurately and efficiently
  • Coordinate with internal teams to ensure timely delivery and fulfilment
  • Monitor order status and proactively resolve any issues

• Customer Service:

  • Act as the first point of contact for customer inquiries via phone and email
  • Provide timely and professional responses to queries and complaints
  • Maintain strong relationships with clients through excellent service

• General Administration:

  • Maintain accurate records and documentation
  • Support the wider team with administrative tasks and reporting
  • Assist with data entry, filing, and other office duties as needed

• Previous experience in a similar role (order processing, customer service, or admin)
• Strong communication and interpersonal skills
• High attention to detail and excellent organizational abilities
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to work independently and as part of a team
• Experience with ERP or CRM systems is a plus