Customer Service

Company : Confidential

Job Type : Contract

Plymouth, Devon

Number of Applicants

000+

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Job Description - Customer Service

Customer Service Advisor
Are you someone who thrives on helping others and enjoys being the go-to person for solving problems? Our client is on the lookout for a Customer Service Advisor to join their friendly and dynamic team.

This role could quickly turn into a permanent opportunity for the right candidate!
Monday - Friday 9:00am - 5:00pm
12.50 per hour
Free parking on site
ASAP start

What you’ll be doing:

Be the first point of contact for customers via email, offering friendly, helpful support and handling a variety of routine and specialist enquiries with confidence.
Collaborate with suppliers to resolve customer issues swiftly and smoothly.
Represent the company positively by creating great experiences for customers, colleagues, and suppliers alike.
Know when to escalate issues to the Team Manager or Senior Advisor, ensuring customers always get the best service.
Stay on top of your workload by working within service level agreements (SLAs) and following all processes accurately.
Keep detailed, accurate notes and manage follow-ups with customers using the company database.
Balance multiple tasks with great organisation and prioritisation skills.
Work closely with your team to share ideas, knowledge, and support each other.
Keep growing your skills through ongoing training and development.
Occasionally jump in to assist other teams with interesting tasks beyond your day-to-day work, keeping things fresh and varied.

What we’re looking for:

Previous experience in a customer service or administration-based role.
Excellent written communication skills — confident handling emails and written enquiries.
Strong IT skills and comfortable navigating multiple systems.
A calm, professional, and empathetic approach to dealing with customers.
Team player with a can-do attitude and willingness to learn.

For more information, please contact Chelsea Goodman in the Pertemps Plymouht branch.

Original job Customer Service posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service

Job Description - Customer Service

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