Customer Service

Company : Confidential

Job Description - Customer Service

We are recruiting a dedicated Customer Service Advisor.

This role is based at our client’s professional and collaborative Maidstone office, where teamwork and mutual support are integral to the working environment. Operating within a fast-paced setting, the successful candidate will be responsible for managing customer interactions, ensuring high standards of service, and resolving queries with efficiency and professionalism.

Hours: Monday to Friday (full time)

Contract: Temp to Perm

Pay: £26,000 per year

Location: Maidstone

Key Responsibilities:

Accurately process customer sales orders and payments received via phone, email, or online platforms
Conduct scheduled outbound calls to generate customer orders
Assess inbound calls and emails to determine appropriate action—sales, complaints, or technical support
Manage the daily flow of emails and voicemails, ensuring timely responses
Troubleshoot initial customer technical issues, escalating to first-line support when needed
Coordinate reactive maintenance tasks based on customer segmentation, working closely with Technical Service Engineer and Senior Regional Technician

What we’re looking for:

Proven experience in sales and/or customer service
Ability to work collaboratively within a team to meet service level agreements and achieve shared objectives
Strong customer service skills, including effective management of complaints and resolution of issues
Proactive approach to problem-solving, including root cause analysis and identifying long-term solutions
Excellent communication skills, both verbal and written
Ability to prioritise tasks and meet personal goals
Resilient, motivated, and committed to delivering high standards of service
Flexible and adaptable, with a positive attitude towards change and innovation
Naturally inquisitive and hands-on, with a strong appetite for learning and development

Benefits Include:

25 days of annual leave (plus bank holidays)
Pension scheme
Your birthday off

For more information click apply now or call Maidstone on

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Customer Service

Job Description - Customer Service

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