Customer Service Administrator

Customer Service Administrator

Full time

Office Based

£13.33 per hour

Hemel Hempstead

Temp to Perm Opportunity

Our client is a dynamic and fast-paced company seeking a dedicated Administrative and Customer Service Specialist to join their team in Hemel Hempstead. Their mission is to deliver exceptional customer service and meet contractual obligations with precision and care. If you are a confident and experienced administrator with a passion for customer service and attention to detail, we want to hear from you!

Key Responsibilities:

• Fully support the Project Management Team in a demanding role.
• Ensure high levels of customer service both internally and externally.
• Assist in managing client, customer and contract needs.
• Monitor, review and control individual property requirements.
• Plan and schedule appointments for surveyors.
• Ensure surveys are returned and queries resolved.
• Assist in planning and scheduling appointments for installations.
• Ensure all paperwork is received and logged correctly.
• Raise purchase orders as necessary.
• Assist with property recalls and allocation of engineers.
• Update the business tracker and provide progress reports.
• Assist with KPIs.
• Liaise with clients and customers to address and meet their requirements.
• Deliver continuous improvement in service to achieve customer satisfaction.
• Adapt to the changing demands of the business and support other operations as needed.
• Perform other duties as required.

Skills and Experience:

• Excellent IT skills, proficient in Microsoft Office applications and in-house systems.
• Strong written and oral communication skills.
• Basic numeracy skills.
• Confident and experienced administrator.
• Ability to communicate clearly and concisely.
• Self-motivated and able to drive forward initiatives.
• Develop, establish, and maintain a work priority system.
• Build good working relationships with other departments and third parties.
• Strong problem-solving skills.
• Passionate about learning new skills.

Why Temp with Tate?

• Temping is a great way to build up your career prospects, while allowing you to gain experience in a range of different companies. People temp for many different reasons, whether it is to gain experience, fill the gap between permanent positions or as a lifestyle choice.
• Temp jobs often present the opportunity to become permanent roles. Allowing you to have an insight into a company without the initial permanent obligation.

When temping for Tate you can expect to

• Have my dedicated attention and service to offer you work that suits you.
• Weekly pay
• Accrue up to 28 days holiday pay
• Pension contributions
• Tate Rewards, which include discounts.
• Employee Assistance programme.
• Reward recognition awards.
• Gain valuable experience with credible companies.
• Access to companies' internal vacancies board
• Free computer skills training

If you are available immediately and would like to discuss options, I look forward to hearing from you. Please use the apply button below to attach your CV. I will aim to acknowledge your enquiry within three working days.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.