Customer Service Administrator

Customer Service Administrator - Mortgage Operations
£12.91 per hour | 6-month temp-to-perm | Remote after training

Ready to make a real difference?
Join a market-leading financial services company on a mission to help people feel happier and more confident about money. We're growing our Mortgage Operations team and looking for passionate, empathetic individuals who thrive in a fast-paced environment and are ready to support customers with care and professionalism.

What you'll do:

• Be the first point of contact for customers, providing thoughtful and efficient support.

• Manage a variety of queries with empathy and clear communication.

• Deliver outstanding service while balancing the needs of the customer and the business.

• Handle complex situations with resilience and a solution-focused mindset.

• Work flexibly within our business hours: Monday to Friday, 8am-7:30pm and Saturdays, 9am-5pm (rotational shifts).

What we're looking for:

• Previous customer service experience - contact centre background is a plus but not essential.

• Ability to work calmly under pressure in a dynamic environment.

• Strong listening skills and a genuine desire to help others.

• A naturally curious mindset - someone who isn't afraid to ask questions or suggest better ways of working.

What's in it for you?

• £12.91 per hour with a 6-month temporary contract, with the potential to go permanent.

• Initial training provided onsite, followed by a remote working model.

• Be part of a company where your voice is heard and your work truly matters.

• An opportunity to grow your career in financial services while making a meaningful impact.

If you're ready for a challenge and passionate about delivering great service, we'd love to hear from you.

Apply now and take the first step toward a career that makes a difference.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age