Customer Service Administrator

My market leading client, located in Ashton-in-Makerfield, are looking to recruit on a temporary to permanent basis a customer service administrator.

• Salary - £25,500
• Working Hours: 08:00 – 17:00, Monday to Friday - 40 hours per week
• 100% Office Based
• Job Type: Temporary to Permanent – Immediate start
• Free parking

The customer service administrator is a dynamic coordination role involving the scheduling and management of service jobs, maintaining communication with engineers to ensure timely completion of work. You will be responsible for tracking, updating and closing jobs on the company portals and spreadsheets.

Day-to-day of the role:

• Logging and scheduling of jobs on in-house company portal
• Scheduling of jobs to engineers across the UK and Eire.
• Liaising with engineers via phone and email to determine job progress and to obtain progress reports and job completion times to update customers and company portal.
• Closing down the jobs on in-house company portal once completed
• Managing email inbox regarding engineer’s job schedules.
• Updating external systems, websites and Excel spreadsheets

Required Skills & Qualifications:

• Experience in customer service, administration and/or scheduling role.
• Excellent communication and interpersonal skills.
• Attention to detail and high level of accuracy.
• Proficiency in Microsoft Office including Microsoft Excel.

To apply for this customer service administrator position, please apply online via reed.co.uk.