Customer Service Administrator

Customer Service Administrator
Location:Brownhills
Salary:£12.25 per hour (£27,072.50 per annum)
Job Type: Temporary to Permanent
Hours: Monday to Friday, 8:00am- 5:00pm (42.5 hours per week)
Start Date: ASAP

Are you an experienced Customer Service Administrator looking for your next opportunity?
We are currently recruiting on behalf of our client based in Brownhills for a Customer Service Administrator to join their friendly and supportive customer service team.

This is a full-time role offering an excellent route into a permanent position following a 12-week temporary period through Hariley Solutions.

As Customer Service Administrator, you’ll be responsible for ensuring the smooth processing of customer orders, providing timely updates, and delivering a high standard of service across various communication channels.

Key duties will include:

• Accurately processing customer orders received via email

• Responding to queries via telephone, email, live chat, and social media

• Managing delivery updates and lead times for back orders

• Investigating and resolving issues with completed deliveries or order discrepancies

• Handling customer complaints in a professional and empathetic manner

• Liaising with internal departments to resolve technical or product-specific queries

To be considered for this role, you will need to demonstrate:

• Previous experience in a customer service or administrative role (essential)

• Excellent written and verbal communication skills

• High attention to detail and strong organisational skills

• Confidence in managing multiple tasks in a busy environment

• Experience using CRM systems or similar software

• A proactive, team-focused attitude with a problem-solving mindset

• Weekly pay via Hariley Solutions during the 12-week temporary period

• Accrued holiday pay while temping

• Clear route to a permanent contract after 12 weeks

• On-site parking

• Supportive team and working environment

• A DBS check will be required for the successful candidate

Interested?
Apply today to be considered for this exciting opportunity. If you meet the requirements, a member of our team will be in touch to discuss the next steps.