Customer Service Administrator

Customer Service Administrator
Milton Keynes - Fully Office Based
Full Time
£12.68 per hour £24,700 per annum

My client is looking for a Customer Service Administrator who is passionate about providing excellence. This role is temporary on an ongoing basis, so there is no finish date. As a Customer Service Administrator your role is to provide administration support to customers, via email and telephone. This includes arranging the collection and return of items for service or repair. Crucial to this role is keeping the customer always updated. Please note, this role is fully office based.

Customer Service Administrator Key Responsibilities

• Enter new customer enquiries and warranty details onto the database
• Promptly answer phone calls (the aim is for all calls to be answered within 3 to 5 rings)
• Liaise with customers via telephone and email to understand the customer s issue and act accordingly.
• Respond promptly and action relevant emails aiming for a 2-hour response time for emails.
• Support other team members depending on workload.
• Liaise with technicians to keep customers fully up to date with their query.
• Conduct daily work and tasks in accordance with the guidance, processes and KPIs outlined.

Customer Service Administrator Attributes:

• A team player, happy to support colleagues
• Someone who is happy to answer the phone
• At least 1 year Customer service experience in a telephone based role
• Strong attention to detail and accuracy
• Good knowledge of Microsoft Excel

Customer Service Administrator Role Advertised 17/06/2025

If you feel you have the right experience for this role, please apply today

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit www.ascendantrecruitment.co.uk