Customer Service Administrator

? Join Our Team as a Customer Service Administrator! ?

Are you passionate about providing top-notch customer service? Do you have a knack for data entry and an eagle eye for detail? If so, we have the perfect opportunity for you! We're seeking a Customer Service Administrator to join our dynamic team.

?? Location: Leek
?? Contract Type: Temporary
? Working Pattern: Full Time, Monday-Friday only
?? Hourly Rate: Up to £15.00ph

What You'll Do:
As a Customer Service Administrator, you will be the first point of contact for our valued customers. Your responsibilities will include:

• Responding to customer inquiries with professionalism.
• Accurately processing orders using SAP .
• Ensuring that all data is precise and up-to-date to facilitate smooth operations.
• Addressing and resolving customer issues efficiently and effectively.
• Liaise with Production and Logistics departments, regarding delivery dates and plan schedules.
• Confirming price and delivery date and keeping customers advised of any delays
• Log and follow through customer complaints and ensure Customer Master Data is kept up to date
• Manage the allocation of bulk finished material in storage to upcoming customer orders
• Process end of Month Consignment stock
• Arrange sample requests and pre-shipment samples where required

What We're Looking For:
To succeed in this role, you should possess the following skills and qualities:

• Customer Service Excellence: A friendly demeanour and a genuine desire to help customers. ??
• Strong Data Entry Skills: Proficiency in data entry with a focus on accuracy and speed. ??
• Keen Attention to Detail: A meticulous approach to ensure all tasks are completed thoroughly. ??
• Effective Communication: Ability to convey information clearly and concisely. ??
• Team Player: Willingness to collaborate and contribute to a positive team environment. ?

Why Adecco:

* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme

Apply today and let's create amazing customer experiences together! ?

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.