Customer Service Administrator

Company : Confidential

Job Description - Customer Service Administrator

Job Description
We are actively recruiting for a Customer Service Administrator for Northumbrian Water based at their Washington Office. This position is a 3 month temporary role and they are looking for someone to start immediately.

In this role you will provide technical administrative support in a customer service environment dealing with new water service connections, water mains requisitions, water mains diversions, self-lay and water regulations processes associated with new development activity.

Duties include

Liaise with Developers, NAVS, Consultants, and Contractors in respect of the delivery of their water and bulk service connections.
Liaise with internal stakeholders, including water regulation, distribution maintenance operatives, distribution technicians and quality control supervisors,
Speak with customers about their requests for new connections
Handle difficult conversations with customers effectively
Ensure technicians have all the required information available for site surveys, trench inspections and site meetings.
Organise, create, and close appointment activities for site visits and plan in new development site connection work for activities
Update corporate systems with accurate information
Review pressure test and analysis results

Preferred Experience

The ability to plan and organise responses to internal and external pressures within timescales and to meet differing customer requirements.
High level of empathy and understanding.
Experience of providing excellent customer service.
Experience managing work queues and SLAs.
Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.

For more information please contact or call Pertemps on

Original job Customer Service Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Customer Service Administrator Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Customer Service Administrator

Job Description - Customer Service Administrator

Similar Customer Service Administrator Jobs in the UK

Mobile Apps