Customer Service Administrator

• Hourly Rate: £12.21
• Location: Wellingborough
• Job Type: Temporary (2-month contract), Full-time
• Start Date: Monday

Join our client's team as a Customer Service Administrator for a 2-month temporary position, where you will play a crucial role in maintaining our company's efficiency and client satisfaction. This position involves a variety of tasks including data entry, liaising with engineers, and managing client communications.

Day-to-day of the role:

• Data Entry: Accurately inputting data into systems to keep records up-to-date.
• Contacting Engineers: Coordinating with engineers to schedule repairs or routine maintenance.
• Updating Clients: Keeping clients informed about the status of their orders or any changes in service delivery.
• Updating Systems: Ensuring all internal systems reflect current data and client interactions.
• Chasing Parts Orders: Following up on parts orders to ensure timely delivery and service execution.
• Updating Client Reports: Preparing and updating reports for clients regarding their service status.
• Handling Incoming Calls: Responding to incoming calls from clients and addressing their enquiries or concerns.

Required Skills & Qualifications:

• Proven experience in a customer service or administrative role.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently and effectively.
• Proficiency in using office software and databases.
• Excellent organisational skills and attention to detail.
• A proactive approach to problem-solving.

To apply for this Customer Service Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Immediate availability is required as the start date is this coming Monday.