Customer Service Administrator

• Job Type: Temporary Ongoing
• Job Title: Customer Service Administrator
• Salary £12.50
• 37 hours per week
• Location: Cambridge

We are seeking an experienced Customer Service Administrator to play a key role in ensuring customers needs are met while delivering an outstanding customer experience

How You'll Make an Impact:

• Handle customer inquiries and process orders in a local site or branch environment
• Manage account setup, pricing, order entry, and resolve queries
• Raise credit notes and manual invoices, adhering to procedures
• Handling phone and email orders from business clients
• Accurate order entry and processing
• Responding to invoicing queries and managing complaints professionally
• Carrying out basic banking tasks and credit control
• Completing spreadsheets using Google Sheets
• Filing delivery notes and compliance documentation
• Working out VAT and discounts at various rates
• Process payments, reconcile banking, and calculate commission payments
• Provide rapid resolution to issues and escalate when needed
• Develop strong, long-term relationships with customers and agents to understand their needs

We'd Love to Hear From You If You Have:

• Previous experience in a similar office-based admin or sales support role
• Strong English comprehension and communication skills (written and verbal)
• Good numeracy and attention to detail - especially when working with VAT, discounts, and banking
• Comfortable using Google Sheets or similar spreadsheet tools
• Professional and polite manner when dealing with the occasional in-person customer

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.