Customer Service Administrator

Role: Customer Service Administrator

Location: Hertford

Hours: Monday to Friday, 8:00am – 17:00pm

Salary: £12.82 - £14.88 an hour, weekly pay

Temporary with the opportunity to go permanent

Immediate Start

An excellent opportunity has now arisen for an experienced Customer Service Administrator to join a busy, fast-paced client based in Hertford

Duties of a Customer Service Administrator:

• Manage and update jobs, workflows, reports, and client portals within company systems.
• Schedule, re-schedule, and coordinate engineer appointments, including resident/caretaker liaison and parking arrangements.
• Upload asbestos reports, interpret engineers’ notes, and ensure accurate record-keeping.
• Deliver excellent customer service while liaising with office staff, supervisors, and clients to resolve queries.
• Support business improvements, meet KPIs, complete training, and handle ad-hoc duties as required.

What we would like from you:

• Previous experience within Administration
• Excellent knowledge of Microsoft Packages; Word, Excel and Powerpoint
• Confident communication skills
• Attention to detail
• Highly organised
• Proactive and ability to work in a fast pace environment

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.