Customer Service Administrator, ASAP start

I'm currently recruiting for a Customer Service Administrator to join a well-established client in BS1 on a full-time, temporary basis (with the possibility for extension).

The hours are 9am-5pm.

Key responsibilities:

• Resolving complex customer service issues
• Answering incoming phone calls in a timely and professional manner
• Servicing, filing and organise the mailbox
• Responding to email queries efficiently
• Bringing problems to light and preventing their reoccurrence
• Monitoring accuracy of database information
• Identifying strategies to improve quality of service
• Inputting and filing forms correctly and efficiently
• Assisting on any other strategic projects as required

Key traits:

• Excellent communication and interpersonal skills
• Previous customer service experience
• Ability to problem-solve
• Excellent attention to detail both written and oral
• Working knowledge of Microsoft Office Software
• Target driven, with previous experience of working with KPIs