Customer Service Adviser

Your new company
You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.
Hours - 08:30 to 16:30
On site - Monday to Friday
Duration - 2 Months Temp

Your new role
You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:

• Be contacted by phone and email to offer tailored advice.
• Support with issues like finance, accommodation, and visas (training provided).
• Log interactions and refer to specialist teams as needed.
• Use judgement to handle sensitive or complex queries.
• Assist with service improvements and student feedback.
• Adapt quickly to new systems and processes.

What you'll need to succeed

• Experience in a customer-facing or advisory role
• Clear, professional communication skills
• Ability to manage sensitive issues with discretion
• Strong organisation and time management
• Confident using databases and digital tools
• Flexible, proactive, and keen to learn

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV with the reference 4692692
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk