Customer Service Advisor

Your new companyHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.

Your new role

• The function of Logistics Advisor is to organise the end of contract logistics collections process within the Used Car Business department, relating to EOC collection booking. Within the function, the Advisor interrogates contract end dates once an instruction to collect the vehicle is received from the customer.
• This is to ensure the vehicle is at EOC and an Early Termination calculation isn't required. Other vehicles not managed by our client may also be required for collection at the customer's request.
• Ensure all end of contract vehicle collections are requested and booked in a timely manner on receipt of the request from the customer or customer services team. Arrange all movements and manage all vehicles to their end destination.
• Effectively deal with customer queries both internal and external in relation to end of contract logistics process. Ensure that information sent to the customer is correct at all times.
• Resolve queries that may result from the logistics process. Administer and resolve customer queries, ensuring the customer is provided with an explanation of the process, providing understanding and confidence to ensure the highest levels of customer service at all times.
• Ensure end of contract vehicle collections are directed to the most appropriate remarketing location by following channel management rules, to maximise sale proceeds & keeping days in stock to a minimum.
• To ensure all end contract collections are collected within required time scales.

What you'll need to succeed

• Able to work to deadlines & deal with pressure
• Excellent geographic knowledge of United Kingdom
• Able to communicate effectively both written & verbal with staff at all levels. Also, able to communicate with key customer contacts & other business related contacts.
• Maintain excellent relationships with external suppliers.
• Understand and relate to customers and their needs.
• The ability to work on their own initiative with excellent judgement skills

How will we support you:
The business core values are integral to their corporate culture and guide their actions and decisions. These values include:
Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility - making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating success
Transparency -Acknowledging concerns and identifying inconsistencies constructively
Trust - Relying on each other to act swiftly and achieve goals
Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness

What you'll get in return:
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk