Customer Service Advisor

Job Title: Customer Service Advisor
Salary: £15.73 PAYE (Inclusive of Holiday Pay) | £18.78 LTD Umbrella
Hours: 35 Hours Per Week
Type: Temporary Ongoing (6 Months)
Location: Solihull, B37
Start Date: ASAP

Are you passionate about delivering outstanding customer service and making a difference in your community? We are looking for a dedicated Customer Service Advisor to join a busy and dynamic Contact Centre team, supporting residents and stakeholders across a wide range of housing-related services. This is a great opportunity to join a customer-focused organisation committed to service excellence and continuous improvement.

Key Duties and Responsibilities:

• Deliver excellent customer service across calls, emails, voicemails, and texts in line with service standards.
• Conduct a high volume of outbound calls to gather necessary information for customer campaigns.
• Resolve queries at the first point of contact whenever possible.
• Accurately update systems and maintain campaign data.
• Manage fluctuating workloads effectively, especially during high-demand periods.
• Support continuous service improvements by challenging existing procedures and sharing knowledge.
• Collaborate closely with colleagues to improve team and personal performance.
• Complete outbound activities in line with team goals and objectives.
• Adhere to all relevant company policies and procedures.

Qualifications and Experience:

• Proficient in numeracy and literacy (GCSE pass or equivalent).
• Excellent communication, customer care, and interpersonal skills.
• IT literate, with a working knowledge of information systems, databases, and Microsoft packages.
• Ability to prioritise tasks, meet deadlines, and work independently or as part of a team.
• Experience in customer service, ideally in a Contact Centre environment.
• Understanding of data protection and information security standards.
• Knowledge of housing services is desirable but not essential.

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk