Customer Service Advisor

Customer Service Advisor
Location: Gosforth (fully on-site then could go hybrid based on performance)
Hours: Monday - Sunday, 35 hours per week
Salary: £23,500 (£12.91ph)
Contract: 6-month contract (immediate start)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex queries, and a natural empathetic nature? If you're ready to take the next step in your career, we want to hear from you!

I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.

What Will You Be Doing?

• Provide outstanding customer service through phone, email, and chat support.
• Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
• Offer guidance and information on credit card and savings account features, terms, and services.
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
• Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
• Process account changes, including address updates, card replacements, and beneficiary changes.
• Maintain accurate records of customer interactions and transactions within the system.
• Ensure a high level of customer satisfaction through empathetic, professional communication.
• Have compassion, sensitivity and resilience when dealing with vulnerable customers or bereaved family members

What Do You Need to Apply?

• Proven communication skills, both verbal and written.
• Desired but not necessary experience in financial services.
• Strong attention to detail and a problem-solving approach.
• Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
• Ability to manage and resolve customer issues effectively and efficiently.
• IT Literate

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age