Customer Service Advisor

Location: Avonmouth, BS11
Job Role: Customer Service Advisor
Hours: Monday to Friday 8.15am-5.00pm
Hourly rate: £12.58 per hour
Role Type: Temporary

gap personnel Bristol are acting as an employment business are currently looking for X5 Customer Service/ Contact Centre Advisors for one of our clients based in Avonmouth. Due to increased workload, our client is in need for additional staff and might offer a permanent contract for the right candidate after a 3-month period.

As a Customer Service Advisor, you will handle a broad range of calls on daily basis, the work is varied and can be challenging, however a full training and support will be provided so you can succeed in the role. Within the team growth, there might be an opportunity for progression into higher positions.

What will I be doing as a Customer Service Advisor?

• Dealing effectively and efficiently with all Customer Service-related requests primarily via the inbound phone channel.
• Working closely with other areas of the business, maintaining and developing collaborative relationships to support our customers.
• Developing your product knowledge so you can help customers with technical queries.
• Staying updated on marketing and promotional activities.
• Undertaking any additional Customer Service-related business activities including dealing with 1st line complaints.

About You
As a Customer Service Advisor, you will need to show the following skills:

• Excellent verbal and written communication.
• Active listening.
• Patience and the ability to remain calm in stressful situations.
• Excellent interpersonal skills.
• Attention to details.
• Previous Customer Service experience is beneficial, however a full training will be provided.

Additional benefits:

• Great working hours, 8:15am - 5pm with no weekend working and a range of shift patterns available, plus hybrid working after a period of training.
• Salary: £12.58 raising up to £12.99 once you have passed you settling period and achieved performance targets for 3 consecutive months.
• Annual performance related bonus which can be up to 3% of the salary
• 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme offering 24/7 advice and guidance
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Liftshare scheme, share your commute to work with a colleague and save money, and the planet

If you are interested, please get in touch on  or click Apply Now!