Customer Service Advisor

• Job Type: Full-time
• Location: Didcot / Hybrid
• Hours: 37.5 hours per week - 0400-1200hrs and 0830-1730hrs shift patterns
• Contract: Ongoing Temporary Contract with opportunity for a Permanent post

Reed Oxfordshire are looking for a Customer Service Advisor to join a global leader in development and manufacture. You will be part of a friendly and supportive team, providing high-quality service to customers via phone, email and chat. You are responsible for managing customer orders, queries and updates, giving end-to-end service, recovering extra costs, and implementing improvement initiatives with other teams.

• Launch and oversee the order entry process, providing first-line support and escalating issues when necessary.
• Serve as the first point of contact for customers’ supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions.
• Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed.
• Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process.
• Support and deliver improvement initiatives as part of a cross-functional account team.
• Identify and implement potential process improvements.

• Highly organised with the ability to prioritise tasks effectively.
• A proactive learner with a keen interest in developing new skills.
• Ability to develop effective working relationships both internally and externally.
• Enjoys working in an inclusive, multicultural team environment.
• Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable.

• Free parking on-site.
• Subsidised lunch options with free coffee and tea available.
• Access to Wellbeing Support networks and events.
• Opportunity to gain unique customer perspectives and Order-To-Cash experience.
• Access to a Car share scheme.

To apply for the Customer Liaison Officer position, please submit your CV today!