Customer service advisor

Customer Service Advisor – £13.52/hr – Temporary Ongoing – Edgbaston, Birmingham

We are working on behalf of a leading university to recruit an enthusiastic and professional Customer Service Advisor to join their Student Accommodation team at The Vale Village.

This is a fantastic opportunity for candidates with a strong customer service background to work in a dynamic, student-focused environment, supporting accommodation services and enhancing the student experience. This is a temporary ongoing role with full-time hours and a two-shift rota pattern.

Location: Edgbaston, Birmingham
Rate: £13.52 per hour
Contract: Temporary ongoing
Hours: 36 hours per week on a rota (07:00–15:00 and 14:00–22:00), 5 days out of 7
Start Date: ASAP

Role Overview:
As Customer Service Advisor, you will be the first point of contact for students, staff, contractors, and visitors. You’ll deliver front-line support, respond to accommodation-related queries, manage maintenance requests, and play a key role in delivering a welcoming and responsive service.

Key Responsibilities:

• Provide exceptional customer service at reception, by phone and email, ensuring a warm and professional experience.
• Handle student queries related to accommodation, wellbeing, maintenance, and complaints – escalating where appropriate.
• Maintain accurate records using internal databases and systems.
• Process maintenance reports and follow up to ensure timely resolution.
• Support accommodation services such as student check-ins, space bookings, and summer conferencing.
• Provide administrative support to the wider team and managers, including order processing and invoice handling.
• Liaise with contractors and service providers and ensure smooth day-to-day operations.
• Ensure compliance with health and safety policies and act in line with fire and emergency procedures.
• Contribute to a positive residential community by promoting student wellbeing and addressing any issues or disputes.

What We’re Looking For:

• Proven experience in customer service, ideally in hospitality, student accommodation, or a similar environment.
• A friendly, confident communicator who remains calm under pressure.
• Strong attention to detail, with excellent administrative and organisational skills.
• Good IT skills with the ability to learn new systems quickly.
• Experience dealing with complaints or sensitive issues in a professional manner.
• Ability to work independently and as part of a team, with a flexible approach to shift work.
• Commitment to equality, diversity, and high standards of professionalism.

Desirable:

• Experience working in a university, housing, or residential environment.
• Knowledge of accommodation systems or similar CRM tools.
• Familiarity with health and safety and fire safety procedures.

If you're a customer-focused individual who thrives in a busy, people-facing environment and is ready to hit the ground running – we want to hear from you!

To apply, please click apply now and submit a copy of your CV.