Customer Service Advisor

CUSTOMER SERVICE ADVISOR - FIXED TERM CONTRACT UNTIL AUGUST 2026

SALARY - £25,416 PER ANNUM

MONDAY TO FRIDAY 9.00AM - 5.00PM

FIXED TERM CONTRACT UNTIL AUGUST 2026

What's in it for me?

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent. The role is initially a contract until August 2026 but has the potential to become fixed term.

Day to Day Duties

Duties include:

• To liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times.
• Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation .
• Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions.
• Identify customers' unsatisfied lines and action in accordance with individual customer requirements.
• Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
• Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
• Investigate missing orders and where necessary authorise customer credit's or declines within a given limit.
• Develop the relationship and lines of communication between the Organisation and customers.
• Advise customers of suitable alternative products and place orders where necessary on their behalf.
• Support Inventory in managing all stock levels by targeting and contacting potential customers.

Essential Skills

• PC literate
• Previous customer service experience is essential ideally in an office environment
• Work on own initiative
• Problem solving
• Communication
• Planning & Organising
• Confident
• Pleasant, helpful attitude to all internal and external customers

Desirable Experience

• GCSE/O Level English or equivalent desirable

What training is provided?

• Training is provided

Contact

This client values its workers and provides an excellent work environment.

If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more.