Customer service advisor

Job Title: Customer Service Advisor
Location: Hertford
Hourly rate: £12.21 per hour
Hours: Monday to Friday 8:30am-5pm
Contract: 26 weeks temporary

Overview:
As a Customer Services Advisor, you'll handle all first points of contact across face-to-face, telephony, and digital channels. You'll work to resolve customer queries efficiently and professionally, reducing unnecessary follow-ups and helping people access services with ease.

Key Responsibilities:
·Deliver prompt, courteous, and effective front-line services
·Respond to enquiries across service areas including Benefits, Parking, Revenues, and Waste
·Use digital tools (CRM, case management, intranet, web) to support and resolve issues
·Encourage and assist with on line self-service options
·Process payments
·Log interactions accurately and ensure proper follow-up or escalation
·Provide visitor support at reception
·Liaise with back-office teams on complex cases
·Support vulnerable residents and uphold safeguarding practices
·Help improve processes and reduce complaint rates through proactive service
Key Skills & Experience:
·Previous customer service experience
·Excellent verbal and written communication skills
·Proficient in Microsoft Office and CRM systems
·Friendly, helpful, and positive - even under pressure
·Experience working with sensitive information and challenging customers
·Professional presented and reliable

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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