Customer Service Advisor

Role: Customer Service Advisor

Location: Barnstaple

Contract: Temporary ongoing

Pay Rate: £13.26 per hour

Acorn by Synergie are recruiting for a Customer Service Advisor for a temporary role based in Barnstaple.

Main Duties:

• To handle all telephone calls, emails (including social media) and any written correspondence in a professional, polite and efficient manner
• Proactively research, respond to and resolve in a timely and professional manner, a wide range of complex and in depth problems covering a wide range of council activitHies
• To take credit/debit card and cheque payments.
• To support the customer complaints and feedback system by receiving and inputting complaints, comments, service requests, and compliments directly onto the appropriate IT system and providing advice and guidance to customers
• Complete forms, applications and respond to more complex correspondence on behalf of customers and advise on eligibility for services.
• Provide high standards of customer care acting in a friendly and knowledgeable manner to both external and internal customers

Experience required:

• At least 12 months experience in a customer service or public facing role, including first point of contact issue resolution.
• Highly developed communication and interpersonal skills
• Knowledge and ability to identify diversity issues, including identifying Safeguarding concerns, in service delivery.
• Microsoft Package Qualification and Experience
• Experience of working positively as part of a team and using own initiative to problem solve and conclude enquiries

Call the team on fore more information, or apply online today!

Acorn by Synergie acts as an employment business for the supply of temporary workers.